How the Hub works
Simple on the surface, strict underneath. Here is exactly what happens when you buy, when you supply, and when something goes wrong.
Up to 20 independent checks before a business is marked Assured
Every lead goes to three businesses at most
Reviews only come from real, completed jobs and orders
Paid listings are always labelled
Every refund is handled by a person
When you buy
Describe the work.
Post a job, raise a work order for a site, book a fixed-price Quick-Fix task, request materials or buy a product. Add photos and the Hub suggests the right category, flagging anything that should not be attempted without a professional.
We match you fairly.
Your enquiry goes to up to three businesses that are assured for that exact work, cover your area and are available. You can also invite businesses you already know.
Compare like with like.
Quotes arrive in the same format, side by side, each with the business's check record, reviews and repair-first approach.
Approve and pay safely.
Accept a quote and any deposit is authorised through our regulated payment partner. Organisations can route approvals by spending limit.
Track the work.
See when the business is on its way and when it has arrived, approve any change in price before extra work starts, and message in one place.
Sign off with evidence.
Before-and-after photos, certificates and waste records arrive with the completion notice. Sign off, or raise an issue within 14 days. If you do neither, payment is released when the window closes.
Keep the record.
Every job adds to your history, your outcome reports and, where relevant, the product's passport.
